Privacy Policy
Rise Above Occupational Therapy is committed to providing quality services to you. This policy outlines our ongoing commitment and responsibility to you in respect to how we manage your personal information. This privacy policy applies to all personal information collected by Rise Above Occupational Therapy via the website located at riseabove.au
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) which governs the way we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained at www.aoic.gov.au
What is Personal Information?
Personal information is information or an opinion that identifies an individual. If the information does not disclose your identity or enable your identity to be ascertained, it will not be classified as "personal information" and will not be subject to this privacy policy. Examples of personal information we collect include:
personal identifiers such as name and date of birth
contact details including residential address, telephone number and email address
health information regarding your primary disability, medical history, functional status, and services accessed
financial information if necessary in providing a client service.
This personal information is obtained whenever you input such information into our website (riseabove.au) and may also be obtained through various communication methods such as via phone, email, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
We collect your personal information for the primary purpose of providing high quality services to you and in ensuring the best possible experience in using our website. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
Third Parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your personal information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse, unauthorized access, loss, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Accessing Your Personal Information
In accordance to Australian Privacy Principles 12 and 13, you may access the personal information we hold about you and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us as set out below.
Rise Above Occupational Therapy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your personal information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This policy may frequently be reviewed and updated, however, will remain freely accessible on our website at rise above.au/privacypolicy
Complaints and Enquiries
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Rise Above Occupational Therapy and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.
For any additional queries or to make any complaints about our privacy policy please contact us at:
kane.mulvaney@riseabove.au
0452 216 573